Handing over a debt collection matter

Collecting  outstanding debt from debtors can be a huge headache. That is why handing over a debt collection matter to an attorney could be beneficial. Here are a few suggestions of what information should be given to your attorney when handing over a debt collection matter:

 

  • Debtor’s information:
  1. Last known contact numbers
  2. Addresses
  3. The debtor’s employer’s information (if available)
  4. E-mail addresses.

If you have minimal or old information, you can ask your advisor to do a trace.

 

  • A contact person:

This is especially valuable if the account is that of a company where you used to deal with that “nice lady” in the accounts department. Getting specific names or email addresses is essential when trying to recover debt. If the debtor is an individual and the debtor’s partner used to pay the account, give their information as well, just to be safe.

 

  • Correspondence:

Any emails or messages between the parties involved should be made available to your attorney. This is especially important, as the correspondence might have proof of the debtor acknowledging the debt. This could be helpful if the debtor possibly disputes the account.

 

  • Statements or invoices:

Any invoices that were submitted to the debtor.

 

  • Anything and EVERYTHING that you feel is relevant:

If it’s not, your attorney will tell you. It might just be that small bit of “irrelevant information” that could enable the account to be settled in full. Rule of thumb:when in doubt- give the information anyway.

 

Note:Always tell your debtors when you plan on handing them over, even if it is via e-mail or SMS and give your advisor proof thereof. This will give the debtor a better first impression of the collector, they won’t be caught off guard, and this might just be what they need to trust the collector and co-operate.

 

When is the right time to handover a matter?

  1. When the debtor is no longer communicating with you, their contact numbers have been disconnected or they are ignoring your calls.
  2. When the debtor has been making arrangement after arrangement but still isn’t paying. This is a common pitfall and comfort zone debtors often fall into.
  3. When the debtor says “do what you want”in terms of legal action.
  4. When the debtor keeps bringing up previous disputesthat have already been resolved.
  5. When the debtor keeps asking for documentationin form of statements or invoices when you both know that they have previously received it. This is a common form of stalling the matter.

Note: If the debtor claims to be unemployed, don’t lose hope of receiving payment. A quick trace can determine the truth. And even if they are unemployed, it’s not the end of the road.

Contact Us

15 + 15 =

Vermeulen Attorneys
5.0
powered by Facebook
Cindy-lee Payne
Cindy-lee Payne
2018-10-15T10:50:14+0000
would like to thank Kaylee and Cathleen for an awesome service. friendly and very professional. would definitely recommend their serviceread more
Chandre Greeff
Chandre Greeff
2018-01-22T17:54:57+0000
Geraldine Bruce
Geraldine Bruce
2018-01-21T14:46:21+0000
Mervyn recently assisted me in a case against one of the largest financial institutions. I had really run out of options and Mervyn's knowledge and expertise convinced me right away that he was the one I wanted on my side. Mervyn and his team worked tirelessly and professionally to conclude the matter and I am extremely grateful my 3 year nightmare is finally over. I would definitely recommend Vermeulen Attorneys.read more
Christopher Evans
Christopher Evans
2018-01-14T10:09:01+0000
I am very impressed with Mervyn's professionalism, and willingness to go the extra mile. Vermeulen Attorneys have really outdone themselves in assisting me in a very trying time.read more
Cathy Foster
Cathy Foster
2017-05-18T11:06:03+0000
I have been using Vermeulen attorneys for more than 3 years in my business. I have had nothing but excellent service and regular feedback on all my cases. I highly recommend them.read more
Liyana Van Heerden
Liyana Van Heerden
2017-04-05T12:58:04+0000
Excellent feedback and Results. Vermeulen Attorneys handle all our outstanding accounts and have always proven themselves worthy of settling payment in the shortest of time frames. Their rates is affordable from small to big operating companies. The give excellent feedback so you always know where your case is standing. Glad we started working with them as they are saving us a lot of trouble and money.read more
Rina Snyders
Rina Snyders
2016-09-14T07:57:34+0000
WOW! Vermeulen Attorneys is nothing short of AMAZING. They handled my case so professionally and made sure justice was served. I am so grateful to have a lawyer like Mervyn represent me. Thank you. Your work is exceptional.read more
Daniela Pucci
Daniela Pucci
2016-08-02T14:22:30+0000
Cannot thank Vermeulen Attorneys enough for the wonderful services delivered from start to end. Due to your attentive & professional advice received on the matter, this created a preferred environment for ones difficulties in any situation. Thank you! this ensured a we underwent kept every attribute to the situation.read more
Pieter Van Rooyen
Pieter Van Rooyen
2014-02-09T17:09:33+0000
Lorraine Sigasa
Lorraine Sigasa
2014-02-04T23:49:12+0000
Bianca van Heerden
Bianca van Heerden
2014-02-04T11:36:33+0000
Next Reviews
Share This