Debt Collection – 4 Tips to Effective Debt Collection

A tough economic milieu, aggravated by raising interest rates and inflation have set the scene for South Africa to become a hotbed of debtors and bad debt. As a result hereof I have been approached in the recent months by numerous businesses, both in the service and retail supply sectors, in order to assist them with the recovery of bad debt. In many cases this bad debt constricted cash-flow that was essential to the survival of the client. In other words, the failure to collect on this debt would inevitably lead to the client being unable to pay its creditors, which would, in turn, impact on those creditors' cash-flow, eventually leading to a vicious circle of bad debt.


Now, more than ever before, it is critical for businesses, both large and small, to ensure that they adopt an effective strategy to deal with debtors. Although it is nigh-impossible to eradicate bad debt altogether, I am firmly of the view that bad debt may be mitigated and minimized to a large extent if businesses simply adopt some practical measures to keep their debtors' books in check.


1. Ensure that adequate records are kept and monitor incoming payments on a regular basis


You cannot measure what you cannot see. Adopting an effective strategy to deal with debtors is difficult, if not completely untenable, if proper records are not kept. Furthermore, a lost invoice, quotation or delivery note may well be that critical cog which could mean the difference between winning a case against a recalcitrant debtor, or suffering the injury of having a claim dismissed (which is often followed by the insult of having to pay the debtor's legal costs).


2. Ensure that debt is collected timeously


It is no profound notion that one must strike while the iron is hot. Debt collection is no exception to this age-old adage.


The risks one may face if debt is left too long may include:


  • Records being lost over time;
  • Witnesses forgetting what happened, or becoming unavailable to testify;
  • Extinctive prescription of the debt;
  • Debtors relocating;
  • Debtors being liquidated or placed under Business Rescue;


An Age Analysis is an invaluable tool to gauge the health of one's debtors' book. Setting up hard and fast rules to deal with debtors once the debt reaches a specific age may have a profoundly positive effect on debt recovery and cash-flow.


3. Have an agreement in place


It is said that good fences make good neighbours. When it comes to business transactions a written agreement may be seen as the fence which ensures that vendor and client both operate within the appropriate parameters of their working relationship. Uncertainty regarding boundaries, obligations and expectations may well present a convenient loop-hole for clients with unsavory intent to exploit.


Some useful questions which may be answered in an agreement are:


  • What scale of costs will the debtor pay if the creditor is forced to take action?;
  • What are the payment terms? (ie. C.O.D, 7 days, 30 days);
  • Where will the parties accept service of legal process?;
  • What are the consequences of Breach of Contract either way?;


4. Obtain sufficient information from potential clients


Every client is a debtor during the time which elapses between the delivery of an invoice and the remittance of payment. It is therefore critical that enough information be gleaned from each and every prospective client to ensure that effective recovery can take place if the working relationship takes a turn for the worse. Many a crestfallen creditor have bemoaned their difficulties in making a recovery due to insufficient information being obtained from debtor before conducting business.


The amount of information required may differ from industry to industry, but some details are critical regardless of the nature of the industry. A few examples are:


  • Full name;
  • Registration number / identity number;
  • Address;
  • Contact numbers;
  • E-mail address & Fax Number
  • VAT Number (if applicable)




In these tough economic times bad debt and the amount of debtors unable to pay their debts will necessarily be on the rise, but with some vigilance and proper management it is possible to ensure that bad debt is kept to a minimum.




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